[Home]
Sales Communication Customer Service Coaching Meeting Planners Learning Tools
Workplace Communication Humor Articles Media Calendar
• Speaker  • Trainer  • Consultant  • Coach  • Facilitator  • Emcee  • Storyteller
Workplace Communication
Presentations
Craig (thumbs up, center) with
City of San Jose workgroup


It's time to communicate
for success

Communication Magalog PDF

Helping US Army enhance communication care, & culture

Improving Your Workplace Communication Quotient (CQ)!

Credibility — Making Honesty and Integrity Your Policies

Listening: The Forgotten Communication Skill

Avoiding An All-Meet Diet: Effective Meeting Management

Mastering E-Comm: Effective E-Mail Communication Externally and Internally

Teaming With Success

Orchestrating Leadership

Expressions of Excellence!

Tick Tock: Take Time for Time Management

Managing Multiple Demands


Improving Your Workplace Communication Quotient (CQ)
Effective workplace communication is essential for business success today. In a typical work day you may communicate with customers, clients, co-workers (including superiors, subordinates and colleagues), vendors, volunteers or interns, and city, state and federal representatives. How well are you communicating with each? Each form of communication draws on different skills, each requires different approaches and sometimes even a different lexicon. Learn to become a clear and confident workplace communicator! To learn more you can download a PDF file, view a fuller web description, read Craig's published articles on the subject, or even buy his special report.

PDF
web page
Text
Credible Communicator
Download PDF Read detailed Web description Read Article Buy Craig's
Special Report


Credibility: Making Honesty and Integrity Your Policies
As a leader, manager, speaker or professional of any kind, credibility is essential to your being hired, promoted, followed, respected and trusted. Are you credible in the eyes of your co-workers, employees or managers? Are you believable? Promotable? Electable? Credibility is the foundation upon which you raise children, build businesses and establish a career. In a world that celebrates what’s incredible, your goal should be that which is credible.

Learn ways of establishing personal credibility in the workplace: via your language, attire, presence, listening skills and patterns of performance. Master the ability to say no, deliver bad news, give a genuine apology, recover from a mistake and build your reputation a day at a time. Develop a track record of integrity.

To learn more you can download a PDF file, view a fuller web description, read Craig's published articles on the subject, or even buy his special report.

PDF
web page
Text
Credible Communicator
Download PDF Read detailed Web description Read Article Buy Craig's
Special Report
 


Listening: The Forgotten Communication Skill
Contrary to popular opinion, the key to communication is not what what you say, but what you hear. Listening skills, not speaking skills, hold the key to your success. How does that sound to you?

Miscommunication as a result of poor listening skills costs millions of dollars, countless hours of wasted time. and even the lives of others. Have I gotten your attention yet? Learn about listening vs. hearing, uncover the meta-message in communications and learn how gender and other variables alter listening skills. Learn to become a powerful listener.

PDF
web page
Text
Download PDF Read detailed Web description Read Article Buy Craig's
Special Report

 

E-Comm: Effective E-Mail Communication
Understand how to send effective, service-oriented E-mails and master E-comm!
In today's business world. E-Mail is a common and accepted mode of communication, with both advantages and disadvantages, strengths and weaknesses. Develop your checklist for when you should (and shouldn't) use E-Mail, learn the best use of subject lines, signature lines, white space, CC and BCC, and actually edit real life e-mails for readability and simplicity!

E-Mail Efficiency (PDF)
web page
Text
Download PDF Read detailed
Web description
Read Article Buy Craig's Manual

 

Effective Meeting Management:
Avoiding An All-Meet Diet

Whether you’re leading, facilitating or just suffering from meetings, this presentation teaches you everything you need to know to plan, stage and recover from meetings, be they weekly, board or the shareholder variety. (Based on the one-day class Craig created for the University of California at Santa Cruz.)

PDF
web page
Text
Meetings Course
Download PDF Read detailed Web description Read Article Buy Craig's Course


Teaming With Success
Are you ready to form the team? Join the team? Lead the team? Learn the keys to effective team building. Understand how shared objectives can lead to shared success. Learn effective ways to form, motivate and lead teams for maximum effect. Identify common obstacles to team building and how to overcome them.

PDF
web page
Text
Craig's Leadership Pocketbook
Download PDF Read detailed Web description Read Article Craig's Leadership
Pocketbook

 

Orchestrating Leadership
Whether you're a V.P., manager, director,coordinator, teacher, coach or parent, you are a leader. ORCHESTRATING LEADERSHIP teaches you to become a more successful and effective leader. In ORCHESTRATING LEADERSHIP, an interactive program involving music, we inventory your current leadership skills and proclivities,and demonstrate how in every role and situation there is a "leadership" response. By understanding the components of effective leadership you become better able to lead.

PDF
web page
Text
Craig's Leadership Pocketbook
Download PDF Read detailed
Web description
Read Article Craig's Leadership
Pocketbook

 

Expressions of Excellence!
In a world in which quality is often an afterthought, where ‘quick & dirty’ is becoming the norm, where overworked employees and bottom line sensibilities have led to reduced quality, and a “so what” attitude, there is nothing more inspiring than an Expression of Excellence! Not only do Expression of Excellence! inspire us with examples of excellence across professions which make a difference in the quality of life of others, they challenge us to express yours.

PDF
web page
Text
QUOTEBOOK
Coming soon
Download PDF Read detailed
Web description
Read Article  

 

Tick Tock! Take Time for Time Management

Assess how you spend your time each day and week, understand how time IS money, learn techniques for time and meeting management and even develop negotiation skills to safeguard your time to make deadlines and boost productivity. You'll even learn relaxation techniques for remaining stress free and revitalizing yourself when you're overworked.

Text
    Read Article Buy Craig's Manual

 

Managing Multiple Demands

Excessive workload? Unreasonable expectations? Learn how to manage multiple demands and maintain your sanity. Learn strategies for prioritizing, scheduling, delegating and wearing multiple hats. Includes proven stress reduction techniques to maintain sanity and equilibrium.

Text
    Read Article Buy Craig's Manual

 

Go to Home Page

To schedule an engagement,
contact Craig by email: Craig@ExpressionsOfExcellence.com
or by phone: (510) 547-0664.

Subscribe to Expressions of Excellence™
Craig's Free Monthly E-Zine on Customer Service & Communication Skill Building.