A Tale of the Tails Who Enhance Customers’ Travel Experiences
Craig Harrison2018-08-08T21:22:27+00:00Customer experience isn’t just the domain of sporting events, retail shopping or the hospitality industry. It also matters at hospitals, [...]
CSRs and TSRs: You Oughta Be Havin Fun!
Craig Harrison2018-08-08T21:22:27+00:00Employ the Power of Praise to Reward and Incent One of life's small pleasures is my ability to fly out [...]
In Brief, Be Brief!
Craig Harrison2018-08-08T21:22:28+00:00In Praise of Brevity in Communication — in a world where everyone’s seemingly suffering from ADD Have you noticed lately [...]
Become a Two-Minute Teller
Craig Harrison2018-08-08T21:22:28+00:00Learn to tell short stories Don't look now but we're surrounded...by stories. Everywhere we look and listen, stories are being [...]
Hardy Boys and Funny Girls!
Craig Harrison2018-08-08T21:22:28+00:00Why Humor Works in the Workplace, and When it Doesn’t Of the 206 bones in your body there’s one you [...]
Free for the Giving
Craig Harrison2018-08-08T21:22:28+00:00The Best Things in Service Situations are often Free! You may think customer service requires a huge capital outlay: expensive [...]
Magic Words
Craig Harrison2018-08-08T21:22:28+00:00What Words are Music to the Ears of Your Customers? Let's face it, some words have magical powers. Just as [...]
Be A Praise Dispenser
Craig Harrison2018-08-08T21:22:29+00:00Employ the Power of Praise to Reward and Incent Workplace surveys constantly remind us that what employees realistically want more [...]
Merge NOW with WOW to Deliver Customer Experiences
Craig Harrison2018-08-08T21:22:29+00:00Companies renowned for customer service have mastered the ability to merge now with wow! And you can too It’s that [...]