Handling Difficult Questions & Questioners
Are you on the front line or firing line?
In today's litigious environment you've got to know what to say, what not to say, and how to say it or not! Your ability to think, listen and speak on your feet could save your job, your boss's, or company's reputation. Are you ready when pressed into service?
Handling Difficult Questions and Questioners is designed to fortify you with proven strategies to respond to hostile questions, hostile questioners and volatile situations you will inevitably encounter.
|Learn to anticipate questions and deliver prepared answers in seemingly impromptu fashion|
|Develop the ability to gauge your audience and tailor your responses to fit their needs, speaking their language|
|Learn to pre-empt difficult questions diffusing them in your prepared remarks|
|Master techniques for setting expectations, ground rules and protocol|
|Learn ways to finesse your question and questioner|
|Understand how to use the limits of your expertise, jurisdiction and responsibility to your advantage|
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