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Customer Service

Stellar Service!
Merge Now with Wow to Win Customers For Life!
Learn basic and advanced techniques for delivering exemplary service in person, on the phone, through e-mail and also delight difficult customers







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Stellar Service!
Tips Booklet

101 Top-Drawer customer service tips for bottom-line results. Improve service for customers, clients, members, co-workers, and more.
Bulk and cutomized options available on request.


28 Page

Stellar Service!
Tips Booklet
for Supervisors

101 Top-Drawer customer service tips for bottom-line results for supervisors, managers and team leaders. Learn to model, coach, motivate and reward service.


24 Page

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Cultivate the Leader In You!
Coaching aspiring and emerging leaders to fulfill their destiny as leaders.


70+ Page

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The Voice of Customer Service
How to deliver great customer service using the telephone.


45 Page

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The Pyramid of Customer Service
Learn how to deliver stellar customer service in person, by telephone and using e-mail. Instructional and Motivational!


70 Page

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Delivering Customer Service Via E-mail
Learn how to use e-mail as a customer service tool to clearly communicate care and concern.


40 Page

Service Supreme:
A Customer Service Reader

Learn all about creating rapport with customers, training your service staff, attending to quality, handling problems, best practices, and much, much more.


80 Page

Customer Service for Speakers
Develop an edge over your competitors by being service oriented. Learn Craig's secrets for getting hired and rehired.




Sales & Marketing Workplace Communication Customer Service For Speakers

Opening the doors to success through better service skills.


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To schedule an engagement,
contact Craig by email: Craig@ExpressionsOfExcellence.com
or by phone: (510) 547-0664.

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