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• Speaker  • Trainer  • Consultant  • Coach  • Facilitator  • Emcee  • Storyteller


Click to see Craig's Client List and sample letters of appreciation.


Nomative: Creative Nomads
Video testimonial from Nomative of Spain

Play video testimonial

Click image to hear short testimonial about Craig's keynote
from Nomative co-founders Haize and Esther,
whose 2017 San Francisco networking event
for entrepreneurs, "Zero to Success" rocked The City!

For a partial client list and full reference letters, click here.

"I was so pleased to hear Craig's presentation. I travel the world and hear so many speakers who precede me. There was no "cringe factor" with Craig. I agreed with his advice, his sentiment and his insights. Thank you Craig!"
     Richard N. Bolles

"In today's corporate environment where employees are seeking leaders with both vision and integrity, Craig models the way. A speaker with heart, Craig shows sincere respect for the needs of his audience."
     Marcia M. Griffin 
     Vice President and Manager
     BankAmerica's Speaking Networks

"Thank you for your enthusiasm, humor and expertise. Our service and support staff was really able to enjoy the learning experience. Each individual had a chance to hear and be heard. I found your style most engaging, as did all of our staff. You kept notes on each participant and used them accordingly to ensure the seminar was indeed customized. An exemplary program! Even my veterans had questions for you and found your techniques helpful.

"We truly benefited from your experience and professionalism. Bringing yourself to the same level as a typical representative captivated the team. Egos were left at the door and everyone participated 110%.

"Thank you very much for an enjoyable learning experience."

Luana Lyons
Customer Support Services Manager

"Craig was proactive in creating the most successful event for all concerned. He was dedicated, enthusiastic and creative in approach...a pleasure to work with."
     Kent Lindeman
     Executive Director
     Meeting Professionals International
          of Northern California

"We're always looking for ways in which we can improve customer service and conflict resolution skills. I found your "United We Fly" session to be very eventful. I especially enjoyed your 'orchestra' activity.  It was very original, and really hit home. Thanks Craig.  It was a pleasure to meet you and be involved in your presentation!"
     Barb Hitzeroth 
     World Headquarters, United Airlines Reservations
(read full letter)

"I was a bit nervous to entertain a representative from the White House at our event, and I was grateful to have you by my side throughout the planning phase, as well as on the day of the event. Your willingness to meet with me multiple times before the engagement made me absolutely certain that the event would go well. You established a wonderful rapport with the audience, and made a large banquet hall full of people feel relaxed. I received tremendously positive feedback that the evening was enjoyable and memorable."
     Jill Buck,  
     Founder/Executive Director
     Go Green Initiative Association (read letter)
     Download PDF of letter.



"Mr. Harrison is resourceful, knowledgeable, professional, an expert facilitator, supportive and thoroughly excellent to work with. We selected Mr. Harrison to assist with deploying a management leadership program to successfully provide the team a strategic overview for its leadership training and development."

Magda Madriz
Dir. of Human Resources and Leadership Services


Craig receiving Presidential Citation from Toastmasters International at their International Convention in Reno, August of 2004. Pictured with Craig, Donna Groh, executive director of Toastmasters International.

Craig led "Orchestrating Leadership" program for San Jose Leadership Council in Jan, 2008.
(Read their letter of appreciation.)


Craig receiving plaque from the California Ground Water Association for his 1999 "Salesmanship for Employees" presentation.

Craig (yellow striped shirt in middle of back row) with San Jose, CA one-stop staffers after his 2007 work2future
"One Stop Full Service" training

Craig with more w2f employees of the City of San Jose following another customer service program

Craig with graduates of Team San Jose's Leadership Development Training
Craig (center, holding gavel) with
Team San Jose's leadership development graduates

"I would like to commend Craig for his excellent facilitation of our board offsite. He provided a comprehensive overview of storytelling in the nonprofit context while establishing rapport with the group.

Craig conducted the time well, and provided exercises that engaged and enthused the group. (B)oard members said that Craig’s session was both informative and a good teambuilding event. His information will be very helpful as LACF builds its messaging to better illustrate its impact.

Joe Eyre
Executive Director
Los Altos Community Foundation

"On behalf of the California Society of Account Executives (CalSAE)...:
Your presentation Story Tell, Story Sell [Sales Through Storytelling)] taught our members to confidently share their successes, skills and experience with style using your effective storytelling techniques. Your warm style and interactive program allowed each member to craft, deliver and receive coaching on their stories. ...we heartily recommend you to other organizations who desire a professional, energetic and experienced presenter for conferences, conventions or other meetings where entertainment, education and fun are required. You were a true partner in our success, a consummate professional."

Stephanie Flores
Director of Education
CalSAE (read full letter)

"… (A) powerful and exciting presentation. ‘Teaming With Success’ was received extremely well by our group. Your humor was entertaining and refreshing. Your style of communication was unique and inspiring. Everyone left the meeting thinking how they will do things differently and more professionally."

Wilson J. Curtis  
Customer Service Manager,
Wilson Sporting Goods (read full letter)

"Your keynote was electrifying! Thank you so much for motivating and inspiring our employees at Chevron's corporate headquarters in San Ramon, CA. People are still buzzing about your powerful program.  

...(y)ou alternately entertained and educated us about the benefits of powerful communication skills in the workplace and world at large. Your examples were illustrative, your style engaging and your ability to help each attendee envision a brighter future through powerful communication skill-building was just what we were looking for.

We found you professional, personable and attuned to our needs. The questions you asked, the way you tailored customized your program and your supplemental materials all supported our goals beautifully.We look forward to working with you again in the future and are happy to recommend you to all who desire a wonderful blend of style and substance, content and creativity. Congratulations on a job well done!"

Miriam Lopez
Procurement-Supplier Diversity, Small Business
Click here for complete testimonial letter

"Thank you for your humorous, inspiring and entertaining presentation at our Employee Meeting on April 19th at the San Ramon Marriott.

As promised, you delivered suggestions and practices that spark our work environment and liven up the day. We enjoyed your underlying messages of supporting each other in a team environment and recognizing others for their contributions.

Your haiku exercise brought out the poets in our midst, and back scratchers have taken on new importance! The feedback from employees was very positive. All of us had fun that evening, and we thank you again for making that happen."

We look forward to working with you again.

Barbara Pelletier
Sr. Vice President and Marketing Director
Bank of Walnut Creek
Click here for complete testimonial letter

"Craig's ability to listen to our needs and customize insured his presentation succeeded. His interactive teambuilding activities got our entire staff energized about our mission. Craig's follow through was impeccable as well. Great job!"

Patricia Stansbury
CEO, Stansbury Staffing Consultants, Inc.
President, Northern California Human Resources Association
Click here for complete testimonial letter 

"Craig has a special ability to make each person in the audience feel like he is speaking directly with them. I've had the pleasure of hearing Craig speak on multiple occasions, and I'm always impressed with the ease in which he draws the entire audience into his presentation - keeping each person interested while teaching them something new."

Rob Katz
Director, Sales and Marketing
OASYS Networks, Inc.

"Craig did an outstanding job at our association meeting. People raved about what a fantastic job Craig did - his presentation really helped get our people involved. There's nothing ICCA members hate more than cold calls, but by the end of the session Craig had everyone relaxed and seriously thinking about how to improve their cold calling skills."

Jon Seidel, President EDP Consulting, Inc.
Board member,
Independent Computer Consultants Association

"Thank you Craig, for helping us communicate more effectively! Dreyers believes, as you do, in the power of effective communication. You were instrumental in establishing and supporting Dreyers' ongoing employee training program for improving communication skills. Your energy, motivational approach and service orientation made you a pleasure to work with. Your interactive style made us all partners in our own success."

T. Gary Rogers
Chief Executive Officer
Dreyer's Grand Ice Cream, Inc

"Thank you for appearing at our National Customer Service Week banquet on October 4th. Our staff not only enjoyed your presentation, but they found your training tips to be very useful in their everyday work. I enjoyed the fact that your presentation was informative, yet entertaining. Thank you for providing giveaways for the participants who actively participated in your role-plays.

"I appreciate your professional approach."

Vicki Nanfria
Director — Customer Service
SBC Pacific Bell (now AT&T)

"I brought Craig in to make a motivational presentation to a client. He adeptly researched his audience, then motivated them in entertaining fashion, showing them how special communication techniques could considerably enhance their marketing efforts. Great job...case closed!"

Marvin B. Ellenberg
The Law Firm of Toby, Ellenberg & Sherman

"Thank you for sharing your thought provoking presentation...It was clear members connected with your effective messages...I heard much praise for your creative storytelling."

     Rosemary Wright
     Section Coordinator
     The Commonwealth Club of California

"I always look forward to hearing Craig speak. His enthusiasm is contagious! 
He comes up with innovative and inspirational ways of presenting his original material."

Nancy Blachman
Training Director
VA Linux Systems

"Craig spoke to our management, support and front-line employees about taking accountability for furthering their careers and ways they might accomplish that. His presentations were both energizing and reassuring. I heartily recommend him to other companies in and beyond the banking field."

Jill Wise
Training Consultant
Bank of the West

"Craig is a natural! He has the ability to extract inner talents that were either untapped or trapped inside. He is insistent that one's abilities far outweigh individual limitations. Craig is insightful and has fun while guiding you to self-motivation...and with that motivation, you will do things that you thought were either long gone or impossible...you will shine!"

John T. Edwards Jr.

20x20 Vision

"Craig's powerful communication skills, teaching facility, zeal, and dedication and have empowered others in our community to find their voice and speak their mind. We recommend Craig to all who wish a champion for improved communication and leadership training."

     Carole M. Watson
     President & CEO
     Bay Area Urban League

"Craig's presentation on humor was entertaining, enlightening and very engaging! He had the whole audience fully involved the entire time. It was great fun!"

     Toni Dine
     Education Services Specialist
     Peoplesoft, Inc.
     Pleasanton, CA

"Craig Harrison is a champion communicator. He captivates young people and adults alike with his inspirational message that we can all 'Aspire and Achieve' through lifelong education, a commitment to improved communication and leadership skills and a desire to make a difference. We've enjoyed working with Craig on past youth conferences and special events."

     Robert Driscoll
     Executive Associate Athletic Director
     University of California at Berkeley

"Craig Harrison gets right to the point! His unique communication style is engaging and refreshing. Our instructor staff frequently uses his speaking techniques for more interesting presentations. Craig is a valuable asset as our communications consultant."

     Alan L. Pruitt
     Operations Manager
     West Coast Detective Academy

 Read mutiple client reference letters here:
Chevron, UCSF, Bank of Walnut Creek, Hitachi, CalSAE,
Wilson Sporting Goods, MPI-New England, etc.

Go to Home Page

To schedule an engagement,
contact Craig by email: Craig@ExpressionsOfExcellence.com
or by phone: (510) 547-0664.

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Craig's Free Monthly E-Zine on Customer Service & Communication Skill Building.