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Poor communication costs your organization money, frustrates your customers and strains employee relations.

Poor service jams your help desk and call center queues, tests customer loyalty and hand delivers clients to your competitors.

Poor sales costs your company market share and shrinks your bottom line.

Can you afford business as usual?

More sales, better service and clearer communication form the cornerstone of Craig Harrison's Expressions of Excellence!™

Craig's impact is immediate: under his tutelage, clients deliver stellar customer service, work effectively as a team, step into their leadership, sell more powerfully and communicate for success with colleagues, customers and the world-at-large.

As a Clear and Confident Communicator you:
  • Expand Your Sphere of Influence
  • Build New and Lasting Relationships
  • Vault Ahead of Your Competition
  • Create A Service Advantage for Your Company
When You Sharpen Customer Service Skills You:
  • Strengthen Customer Allegiance and Loyalty
  • Attract New Customers Through Your Reputation
  • Become Service Leaders in your Industry
  • Improve Internal Morale

Craig's Communication and Customer Service keynotes and trainings, coaching, consulting, learning tools and articles instill confidence in you, imparting successful strategies for aspiring and achieving success!

Craig's Storytelling, Humor and ability to generate warmth with your audience, employees and constituents ensures success. Craig's references attest to his success!

"The skilled communicator opens doors, builds new relationships, serves others effectively, and enhances one's own leadership."
  — Craig Harrison

You've read about him in the Wall Street Journal, Real Simple, Business Week, The Financial Times of London, Selling Power and the Orange County Register, heard him on BBC Radio and RTE Radio One in Ireland, read his columns and articles in the San Francisco Chronicle, Executive Excellence, Support World, Transaction World Magazine, Customer Service Newsletter, Toastmaster and the Customer Communicator, and heard him on radio and on-line. It's time you hear him live!


Search Craig's site for terms and words such as elevator speech, Ideation, Improv, customer service, teambuilding, retention, Gizmology, Confidence, China, humor, client list, NSA, Toastmasters, LaughLovers, Storytelling, etc.

New Books
From Craig:

Customer Service Book
325 pages!

Good,Better,Best: The Consummate Toastmaster

Good,Better...Best: The Passionate Toastmaster

Good,Better,Best: The Professional Toastmaster

Just for Toastmasters!

 


Craig's Pocketbook
on Leadership!


2004-05 President,
National Speakers Association —
Northern California
Chapter

Subsribe to the E-zine
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Customer Service & Communication
Skill Building.

REFUND POLICY
We endeavor to deliver quality products providing you complete satisfaction. On occasion we fall short. If you are dissatisfied with any hard copy product (book, CD, report, booklet, book) our 10-day refund policy will refund credit or cash paid. There are no refunds on e-products.


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To schedule an engagement,
contact Craig by email: Craig@ExpressionsOfExcellence.com
or by phone: (510) 547-0664.

Subscribe to Expressions of Excellence™
Craig's Free Monthly E-Zine on Customer Service & Communication Skill Building.