Click for a short video on Craig's 8-week
UC Santa Cruz-Silicon Valley campus course on
21st Century Workplace Communicatoin launching June 21, 2017
Poor communication costs your organization money, frustrates your customers and strains employee relations.
Poor service jams your help desk and call center queues, tests customer loyalty and hand delivers clients to your competitors.
Poor sales costs your company market share and shrinks your bottom line.
Can you afford business as usual?
More sales, better service
and clearer communication form the cornerstone
of Craig Harrison's Expressions of Excellence!™
Craig's impact is immediate: under his tutelage, clients deliver
stellar customer service, work effectively as a team, step
into their leadership, sell more powerfully and communicate
for success with colleagues, customers and the world-at-large.
|As a Clear and Confident Communicator you:
- Expand Your Sphere of Influence
- Build New and Lasting Relationships
- Vault Ahead of Your Competition
- Create A Service Advantage for Your Organization
|When You Sharpen Customer Service Skills You:
- Strengthen Customer Allegiance and Loyalty
- Attract New Customers Through Your Reputation
- Become Service Leaders in your Industry
- Improve Internal Morale
Craig's Communication and Customer
Service/CX keynotes and
trainings, coaching, consulting, learning
tools and articles instill
confidence in you, imparting successful strategies for
aspiring and achieving success!
Craig's Storytelling, Humor and ability to generate warmth with your audience, employees and constituents ensures success. Craig's references attest to his success!
"The skilled communicator opens doors, builds new
relationships, serves others effectively, and enhances
one's own leadership."
You've read about him in the Wall Street Journal, Real Simple, Business
Week, The Financial Times of London, Selling Power and the Orange
County Register, heard him on BBC Radio and RTE Radio One from Ireland, read his columns
and articles in the San Francisco Chronicle, Executive
Excellence, Support World, Transaction World Magazine,
Customer Service Newsletter, Toastmaster and the Customer
Communicator, and heard him on radio and on-line. It's
time you hear him live!
Search Craig's site for terms and words such as elevator
speech, Ideation, Improv, customer service, teambuilding, retention, Gizmology, Confidence, China, humor, client
list, NSA, Toastmasters, LaughLovers, Storytelling, etc.