Express Your Excellence
Presentations to Improve Customer Service, Sales and Leadership
Making Complex Topics Fun and Easy to Master
In a world overrun with information Craig turns audiences from passive recipients of data into active participants in their own learning. What good is new knowledge if you lack the confidence to act upon it? Craig not only teaches and educates audiences in his programs, but imbues people with confidence to apply their newfound skills!
Whether he’s helping a board use storytelling to create future visions for their organization, helping companies transform their mentality from delivering customer services into generating memorable customer experiences, or showing sales people how to turn their past client successes into stories that show what they can do for others, Craig uses a range of learning modalities to help everyone succeed!
See Craig in Action
WATCH NOW: Craig tells a story to NSA of Northern California about three exceptional customer experiences.
WATCH NOW: Craig discusses the communication courses that he teaches at the University of California Santa Cruz.
WATCH NOW: Three short stories told by Craig about Brainstorming, Excellence and Leadership.
WATCH NOW: Craig speaks on gamification, why it is important, and how to use it to create more engagement.
WATCH NOW: Craig’s commencement address to the NSA of Northern California’s Speakers Academy graduates.
WATCH NOW: Craig at HumorMasters delivering his presentation “Bringing Levity to Life”
I was so pleased to hear Craig’s presentation. I travel the world and hear so many speakers who precede me. There was no ‘cringe factor’ with Craig. I agreed with his advice, his sentiment and his insights. Thank you, Craig!
In today’s corporate environment where employees are seeking leaders with both vision and integrity, Craig models the way. A speaker with heart, Craig shows sincere respect for the needs of his audience.
I was nervous to entertain a representative from the White House at our event, and grateful to have you by my side throughout the planning phase, as well as on the day of the event. Your willingness to meet with me multiple times before the engagement made me absolutely certain that the event would go well. You established a wonderful rapport with the audience, and made a large banquet hall full of people feel relaxed. I received tremendously positive feedback that the event was enjoyable and memorable.
…[A] powerful and exciting presentation. ‘Teaming With Success’ was received extremely well by our group. Your humor was entertaining and refreshing. Your style of communication was unique and inspiring. Everyone left the meeting thinking how they will do things differently and more professionally.
We’re always looking for ways in which we can improve customer service and conflict resolution skills. I found your ‘United We Fly’ session to be very eventful. I especially enjoyed your ‘orchestra’ activity. It was very original, and really hit home. Thanks, Craig.
Your presentation Story Tell, Story Sell [Sales Through Storytelling)] taught our members to confidently share their successes, skills and experience with style using your effective storytelling techniques. Your warm style and interactive program allowed each member to craft, deliver and receive coaching on their stories. …we heartily recommend you to other organizations who desire a professional, energetic and experienced presenter for conferences, conventions or other meetings where entertainment, education and fun are required. You were a true partner in our success, a consummate professional.